Isadore Sharp of Four Seasons Has Lessons for All of Us

Isadore Sharp wanted to create the best hotel chain in the world. In this excerpt from his book Four Seasons: The Story of a Business Philosophy, he recounts his vision and his struggles to achieve it.

There are lessons for everyone here that can be broadly applied to our personal, interpersonal and professional lives.

Four Seasons: The Golden Rule

“In every area, we pushed responsibility downward, from our corporate office to our GMs to department heads to our front line, the hourly employees to whom we gave authority to make most decisions they felt were needed to satisfy guests.”

“An old Japanese proverb put our managers’ role in a nutshell: “If they work for you, you work for them.””

His first excerpt on founding the chain can be found here.


~ by notrous on April 14, 2009.

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